Customer Experience Intelligence01
The customer taps
They tap the NFC tag or scan the QR Code.
Customer Experience Intelligence
Know what your customers think — before they leave your restaurant.
Collect feedback in seconds, discover what needs attention and keep track of your restaurant’s Google presence — all in one place.
No installation.•Effortless for customers.•Useful for your restaurant.
How it works
From tap to insight in seconds.
A seamless customer experience. Clear, actionable information for your restaurant.
02
They share their experience
They respond in seconds, right from their phone.
03
Your restaurant understands
See feedback, trends and areas that need attention in one dashboard.
Why it matters
Online reviews never tell the whole story.
Not every customer who has a disappointing experience leaves a public review. Often, they simply do not return. ReviewFlow helps you understand what happened while the experience is still fresh.
Feedback goes beyond the stars.
2,128online reviews analysed
A master's dissertation at Universidade Católica Portuguesa (2024) analysed reviews of Michelin-starred restaurants in Portugal, Spain and France. Comments covered food, atmosphere and service, as well as waiting times and unmet expectations.
ReviewFlow collects feedback directly from your customers and organises it into themes and insights to support your team's decisions.
Source: Catarina Reis · Universidade Católica Portuguesa · 2024. Online reviews at the table: the influence of online reviews on Michelin restaurants. Master's dissertation; qualitative analysis of Michelin-starred restaurants in Portugal, Spain and France.
Read the studyThis study does not represent all restaurants or assess ReviewFlow's effectiveness.
Online reviews · Consumer behaviour
BrightLocal · 2026 · 1,002 adults in the United States
- 97%
- of consumers surveyed read online reviews of local businesses.
- 85%
- say they are more likely to use a business after reading positive reviews.
- 54%
- visit a business’s website after reading positive reviews.
Source: BrightLocal, Local Consumer Review Survey 2026. Survey of a representative panel of 1,002 adult consumers in the United States, conducted via SurveyMonkey.
Read the surveyThese figures are not specific to Portugal or restaurants and do not measure ReviewFlow results.
Understand satisfaction
Hear what customers say
Spot what needs attention
The product
Turn opinions into decisions.
Stop guessing what your customers think. The dashboard brings together satisfaction, trends, topics and feedback that deserves attention.
Average rating and satisfaction
See at a glance how customers rate their experience.
Feedback received per point
Compare tables, dining room or terrace with clear sample rules.
What customers like most
The most mentioned positive themes, so you know what to highlight.
Opportunities to improve
1–2 star alerts and topics that need attention.
Needs attentionRecent feedback
2/5
Waiting time
Our order took far too long.
View full feedback
Operational alerts
Do not wait for the next negative review.
When a customer leaves a 1- or 2-star rating, ReviewFlow helps you quickly understand what happened — right inside the dashboard you already use.
NFC + QR Code
Feedback, just one tap away.
Place ReviewFlow where the experience happens. Customers tap, respond and carry on with their day.
NFC QR Code
Features
Everything you need to listen better.
Feedback in seconds
A quick experience with no app or sign-up required.
Real-time dashboard
Feedback and metrics brought together in one place.
Satisfaction insights
Trends, positive themes and opportunities to improve.
Feedback points
Distinguish between tables, dining room, terrace or takeaway.
NFC + QR Code
Two simple ways to access the same experience.
Feedback history
Review comments, ratings and the context behind every response.
Google Presence
Keep the key elements of your restaurant’s online presence organized and identify what needs to be improved.
From feedback to action.
It’s not just about collecting reviews.
ReviewFlow helps you understand what your customers are really saying, identify what needs attention and keep the key elements of your restaurant’s online presence organized.
- NFC / QR Code
- Customer feedback
- Insights
- Action
- Google Presence
01
Feedback
Collect customer feedback in seconds via NFC or QR Code.
02
Insights
Identify patterns, recurring themes and aspects of the experience that need attention.
03
Google Presence
Organize the key elements of your restaurant’s Google presence and keep track of what needs updating.
Pricing
Simple to get started.
One complete plan, without unnecessary complexity.
ReviewFlow
19,90 €/ month
- Unlimited feedback
- Insights dashboard
- Insights and trends
- Feedback via NFC
- QR Code
- Multiple feedback points
- Feedback history
- Topics that need attention
- Google Presence
- Support
One-off setup: €29.90
Includes initial setup and 5 custom NFC tags.
Contact
Want to see how ReviewFlow could work in your restaurant?
Send an information or demo request by email or through the form and see ReviewFlow in action.